Recently in Training and Education Category

Maximize Your Organization's Potential by Encouraging Responsiveness

In his book “Legendary Service - The Key Is to Care” author Patrick Blanchard boldly states, “Being responsive to your customers goes hand in hand with being attentive to their needs and preferences.”

He then provides compelling examples on the way service providers can demonstrate a genuine willingness to serve customers as they fulfill their individual needs. These include listening to concerns and needs; taking care of problems right away; showing the customer that you are on their side. Blanchard also describes how managers can engage team members to contribute ideas for providing better customer service through the use of a customer service model based on the acronym ICARE.

November 18, 2014 | Categories: , , , , , , , , , | Tags: Audio Conferencing, Conference Calls, ICARE, Kenneth Blanchard, Legendary Service, Meetings, R&D, Responsiveness, Success Sharing Event, The Key is to Care, Web Conferencing
Maximize Your Organization's Potential with Empowerment

In his book “Legendary Service - The Key Is to Care” author Patrick Blanchard boldly states, “The more empowered the frontline people in an organization are, the happier the external customers are going to be, because their needs are being met.”

He then provides compelling examples of what makes people feel empowered on the job. Examples provided include the following:

 

November 11, 2014 | Categories: , , , , , , , , | Tags: Audio Conferencing, Conference Calls, Empowerment, ICARE, Kenneth Blanchard, LCS, Legendary Customer Service Team, Legendary Service, Meetings, The Key is to Care, Web Conferencing
Using Research and Customer Information to Maximize Business Potential

The cornerstone of any business is a loyal customer. That is why in September, our main focus has been on building strong customer relations using customer information supported by excellent service. The two simply go hand in hand. Starting in October, we will start a series, “Using Conference Calling to Define Service” building on that foundation. Conferencing can be a cost effective and simple way to facilitate this customer research and information gathering in order to provide the best in service.

Last week, we discussed the importance of excellent customer service in building loyal, repeat customers who makes referrals. Earlier in the month, we outlined ways to know your customer as well as steps to gather market intelligence. All the suggestions offered will help to serve your customer base. Ultimately, this customer knowledge can help your business reap tremendous benefits. We strongly emphasize that gathering this customer knowledge has to be a priority. It just doesn't happen! Outlined below are suggestions that will make this research a reality.

September 30, 2014 | Categories: , , , , , , , | Tags: Audio and web conferencing services, Audio conferencing, Conference call, conference call moderator, Conference calls, Conference Service Provider, Customer service, Market Research, Marketplace Trends, Two Rivers Conferencing, web conferencing, Webinars
Tracking Results to Maximize Business Potential

The most successful organizations in the world are also those who apply the most rigor to reviewing results against plan and providing guidance and training to ensure plans are met. That which gets measured, gets done! Audio and web conferencing are great ways to perform these reviews with individuals and functional groups throughout your company in a way that provides uniform dissemination of information while eliminating the need for travel to accomplish these purposes. Some common areas where this could be applied include:



September 16, 2014 | Categories: , , , , , , , , , | Tags: Audio and web conferencing services, Audio conferencing, Conference call, conference call moderator, Conference calls, Conference Service Provider, Conferencing service, Meetings, performance reviews, Strategic planning, timed agendas, Two Rivers Conferencing, web conferencing, Webinars
Gaining Market Insights to Maximize Business Potential

Gathering market information is an essential part of any business or organization - no business can work isolated from their industry, market, clients and partners. All businesses, regardless of size and type, have to continually maintain contact with their clients and business partners to keep current with relevant marketplace issues and trends.

The problem is businesses have time and resource limitations, impacting their ability (and willingness) to implement ongoing market intelligence/information programs. But businesses need to have a market intelligence program. The business environment and market factors evolve too quickly not to keep abreast with changes and trends.

September 2, 2014 | Categories: , , , , , , | Tags: Audio and web conferencing services, Audio conferencing, Conference call, conference call moderator, Conference calls, Conference Service Provider, Conferencing service, Market Intelligence, Market Research, Marketplace Trends, Meetings, timed agendas, Two Rivers Conferencing, web conferencing, Webinars
Best Practices to Improve Your Conference Calls

International business is exploding across all industries as new technology makes the world a smaller place. Although more international business opportunities exist than ever before, communicating effectively with parties in different countries can be a challenge. Different physical locations, different time zones and long travel durations combine to create strong barriers to communication. Audio and video conferencing are powerful ways for geographically distributed groups of people to collaborate effectively. They allow multiple participants to communicate as a group and create real time teamwork where it otherwise could not exist. They can also allow sharing of documents, drawings, spreadsheets and even full motion videos, which aid the communication process.

As significant as the benefits of international conferencing may be, challenges to effective communication do exist. Accents from non-native English speakers can be difficult to discern. Some words and phrases have different meanings in different countries which can lead to confusion. With that in mind here are some do's and don'ts for international audio/video conferencing:

July 15, 2014 | Categories: , , , , , , , , | Tags: Audio and web conferencing services, Audio conferencing, Conference call, conference call moderator, Conference calls, Conference Service Provider, Conferencing, Conferencing service, Meetings, timed agendas, Two Rivers Conferencing, web conferencing, Webinars
Best Practices to Improve Your Conference Calls

It is a challenge to connect professionals suspicious of sharing information with other professionals in the same industry — even though sharing expertise could benefit both parties. Conference calling technology provides an effective way to bridge this need for shared professional expertise. A real estate agent program provides a strong example of the benefits of sharing information at a distance using conference calling.

A sales representative from a large conference service provider (CSP) attended a real estate sales seminar hosted by an acknowledged industry expert on the best practices for achieving success in residential and commercial real estate. His seminars were attended by some of this country's most successful real estate agents. The sales representatives were told that surveys taken by the seminar's attendees indicated that the agents strongly valued the information obtained from the program's presentations and educational events. Surprisingly, the survey data showed attendees gave even greater value to the information shared among fellow sales agents during the many social and business networking events that occurred over the course of the three day conference seminar event.

July 8, 2014 | Categories: , , , , , , , , | Tags: Audio and web conferencing services, Audio conferencing, Conference call, Conference calls, Conference Service Provider, Conferencing, Conferencing service, Real Estate, Real Estate Sales, Two Rivers Conferencing
Web Conferencing for Training and Education

More businesses and educational institutions are realizing the cost and time-saving benefits of using web conferencing for training and instruction. Utilizing a web solution for training or educational purposes eliminates the time and cost of travel, yet allows the entire team or class to be in one place at one time.

In the business world, web conferencing solutions have built-in collaboration tools that allow participants to share documents, chat, and take polling questions in order to gauge where everyone is at and what further processes need to be put in place. Team leaders and instructors can present Power Point presentations to employees, supply team members or trainees as well as leave them with fact sheets when the training concludes.

May 13, 2014 | Categories: , , , | Tags: CEL courses, education, instructors, training, web conferencing

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