Maximize Your Organization's Potential with Legendary Service Meetings

Legendary Service The Key Is to Care by Ken Blanchard - Keep your customers coming back!

In his book “Legendary Service - The Key Is to Care” author Patrick Blanchard boldly states, “Simply put, companies can achieve Legendary Service by showing their customers they care about them.”

He then provides a compelling example on the use of regularly scheduled meetings where employees and managers can dig into the critical issues that can allow an organization to “consistently deliver ideal service that keeps customers coming back and results in a competitive advantage for your organization.” Blanchard also describes how managers can engage team members to contribute ideas for providing better customer service through the use of a customer service model based on the acronym ICARE.

Two Rivers Conferencing utilizes Blanchard's guidance in its strategies for enhancing the quality of our customer service. We routinely conduct Weekly Sales / Service Meetings with our Director of Customer Service Kristina Owen. This meeting is chaired by our Managing Partner, with our President & CEO and selected members of his finance, accounting and business operations team in attendance. Using this approach allows us the opportunity to fully evaluate Kristina's service activities in light of current business developments and other ongoing initiatives.

Kristina tells us this approach provides her with much needed information whether the discussion focuses on, “one topic or fifty.” She credits the process with assisting her in the developing and refining of our daily, “follow up customer care calls” made to hosts of large conference events on the day following the big event. She also uses our weekly meeting to guide her in the development of other customer service programs targeting TRC's wide range of alternative meeting services such as Unified Meeting and Microsoft Lync.

Two Rivers Conferencing's toll free reservationless conference services perfectly complements this legendary service practice!

We require no advance reservation and always have abundant capacity to accommodate your timing for legendary service meetings regardless of the number of team members involved. Best of all, we offer a wide range of fully integrated audio and web conference solutions to enable the sharing of graphs, charts and other visual information to enhance the understanding of all participants. We strongly encourage all our customers to get into the habit of using legendary service meetings to achieve the greatest benefit from Ken Blanchard's ICARE service model.

If you are not a customer, we invite you to sign-up for a free 30 day trial. Sign-up on our web site or call us at 1-866-649-1700.

As a special incentive, TRC will also provide a free copy of Kenneth Blanchard's book to anyone enrolled in our Free Trial program prior to close of business (5:00 pm CST) on Friday, October 31, 2014!

October 7, 2014 | Categories: , , , , , | Tags: Audio and web conferencing services, Conference Calls, ICARE, Kenneth Blanchard, Legendary Service, Meetings, Microsoft Lync, The Key is to Care, Unified Meeting


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